For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Medical Information Specialist position is part of ProPharma’s Medical Information Contact Center. The role follows all relevant regulations, industry standards, and client and internal policies relating to medical information, adverse event collection and documentation, special situation events, and product complaints. Essential Functions Medical Information Service Delivery Respond to unsolicited requests for medical and safety information from consumers, healthcare professionals, and other external customers via telephone, website/email, letter, fax, and scientific meetings on behalf of ProPharma’s pharmaceutical clients. Provide labelled and unlabelled medical and safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and procedures. Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner, in line with government regulations, ProPharma Standard Operating Procedures, and client Working Practices. Ensure tasks are completed within the timelines documented in the agreed ProPharma Standard Operating Procedures and Working Practices. Formulate and provide accurate responses using approved labelling, company standard responses, published literature, and other relevant data. Assist with writing custom medical information responses using approved resources and available data. Log all enquiries accurately, comprehensively, and in a timely manner within the relevant inquiry handling systems. Quality Assurance Maintain quality across all areas of the role, including performing quality checks on adverse events, product quality complaints, correspondence, and enquiries logged within inquiry handling systems. General Responsibilities Provide after hours coverage on a rotational basis, subject to business requirements. Adhere to company and country specific privacy policies, ensuring any confidential information or personal data relating to ProPharma and its clients is managed in accordance with applicable data privacy regulations, ProPharma Standard Operating Procedures, and the Confidentiality Statement within the Contract of Employment. Comply with the Company’s health and safety policies. Complete other activities as assigned or delegated by the Manager. Candidate Requirements Nursing degree required. Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills. Ability to write fluently and grammatically in the target language for the role. English language proficiency required. Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards. Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical skills. Ability to multitask with strong attention to detail within restrictive timeframes, including sound planning, prioritisation, and organisational skills. Proactive approach, with the ability to independently identify problems and suggest effective solutions. Ability to learn, take instruction, and apply guidance to daily operations and tasks. Receptive to constructive feedback and able to take responsibility for allocated work. Self motivated, with the ability to demonstrate initiative and internal drive. Willingness to seek out and support additional workload or projects when required. Ability to work effectively both independently and as part of a team. High proficiency in computer applications, including Microsoft Office platforms and Adobe Acrobat, with experience using document management systems. Aptitude to learn other computer systems, including inquiry handling databases. We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not. Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*** Don’t see an open opportunity that matches your qualifications? Join our talent community to stay connected for potential future opportunities. Upload your resume/CV and contact details for our Talent Acquisition team to review and match for potential future opportunities. While you are here, sign up for Job Alerts to receive alerts of future opportunities that match your selected interests. To change the language, click on "English" at the top right corner of the screen and select your preferred language. If you are already signed in, click the cloud icon and go to Change Language. ProPharma will never ask you for any bank account information, financial information, or another form of payment to be considered for a role. Additionally, the ProPharma talent acquisition team will only use their work email addresses ([email protected]). If you receive recruiting communications from anyone with a yahoo.com, gmail.com, live.com, propharmagroupjobs.com, or any other email account, it’s likely a fraud. Are you currently a ProPharma colleague? To be considered for an opportunity, please apply through the Jobs Hub in Workday.