Duties & Responsibilities: Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner Ability to utilize tact and diplomacy when on duty Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive Ability to maintain and enforce access control procedures Solid understanding of emergency and standard operating procedures Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner Maintain a detailed memo book and prepare incident reports on all matters Able to conduct periodic patrols of property either by foot Investigate incidents and occurrences Draft detailed incident and occurrence reports Maintain the peace, safety, and security of all patrons, and clients on the property Monitor CCTV surveillance systems De-escalate emergency/crisis situations Assist emergency and law enforcement personnel Access control, line management, customer service Assist with daily operations as needed/required or directed Qualifications & Skills: Must be willing and able to stand, walk, and patrol by foot for extended periods (8-12 hours) Valid BC Security license Valid OFA 1 certificate Must demonstrate a high degree of professionalism Must have at least 1 year of prior Security experience Experience in Loss Prevention / Retail Security is considered an asset Must have strong verbal and written communication skills Must have a strong command and fluency in the English language both written and verbal Must be able to take a Proactive approach to all onsite situations Must be capable of retaining all relevant information provided by management and designated staff Able to take constructive feedback where appropriate Must be unafraid to attend highly stressful emergency situations Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required. Must be able to handle stress and pressure and make a sound decision under duress Must be comfortable working in a busy highly populated area Must demonstrate high attention to detail / observational awareness Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team Certification Requirements (All) British Columbia Security License #GTHP