Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: We are currently looking for dedicated professionals to fulfill the following job responsibilities: Accurate and timely documentation of claims dataEnsure accurate and timely delivery of data to Team LiaisonEnsure that performance metrics are achieved and building and maintaining an effective Team environment within the Network Intelligence groupBuild and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads or Supervisors, Managers and Directors etc.)Coordinate with the Team to identify process improvement opportunitiesMonitor, measure and report Team performance metrics and implement Team incentive programsDeliver or facilitate training (both new and ongoing)Partner with leadership to promote department revenue and business objectivesProvide feedback to management on individual and group training resultsReview and update training materials as neededRoutinely analyze quality results to report error trendsIdentify root causes of errors and opportunities for defect reductionAnalyze and develop overall improvement plans (department and individual)Administrative responsibilities as assignedComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soQualifications - ExternalRequired Qualifications: Bachelor's degree5+ years of collections experience in other aspect of RCM(Infusion, Patient collections, Ambulatory, Professional claims). Hospital Billing experience3+ years of experience in AR Follow up and Denial Management2+ years of experience in Team Handling (Min Span of 15 people)Hands-on experience in US Healthcare Revenue Cycle Management - AR Calling and Denial ManagementUS Healthcare - Provider Hospital A/R experienceFrom US Healthcare industryExposure to people management, Performance Management and Client ManagementSolid proficiency in MS OfficeProven sound reporting or MIS skillsProven capability to handle onshore customers individuallyProven excellent Interpersonal skillsOpen to Night Shifts and work on Indian Holidays Preferred Qualifications: Six Sigma Knowledge or Certified or TrainedTransition experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.