An immediate start is available for a Customer Service Representative at a customer service centre in Bloemfontein, Free State. You will be the first point of contact for customers, logging service requests, troubleshooting basic issues, and escalating complex cases. The role demands patience, empathy, and the ability to remain calm with frustrated customers. Responsibilities Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time. Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding. Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets. Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently. Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed. Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance. Requirements Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre. A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous. A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated. Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable. A minimum of six months to one year of experience in a call centre or customer service environment handling calls. Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances. Qualifications Certificate in Contact Centre Operations