Customer Support Manager

Brighte

This role ensures that all customers, especially those facing hardships, receive genuine support while overseeing Brighte's contact centre performance.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Customer Support Manager position at Brighte offers a rewarding opportunity for those looking to impact customer experience positively.

✓ Focus on customer empathy ✓ Leadership role in a growing company ✓ Chance to innovate customer service processes

Customer Support Manager

Brighte

Updated 1 day ago

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New South Wales

The Customer Support Manager position at Brighte offers a rewarding opportunity for those looking to impact customer experience positively.

About this role

This role ensures that all customers, especially those facing hardships, receive genuine support while overseeing Brighte's contact centre performance.

About the Company

Brighte focuses on providing innovative financial solutions to help Australians manage their energy needs sustainably.

Key Highlights

✓ Empathetic support for vulnerable customers
✓ Ownership of contact centre performance
✓ Opportunity to shape customer experiences
✓ Focus on high-impact customer interaction
✓ Work with a forward-thinking company

💡 Honest Take: This role is ideal for those passionate about customer service and making a difference in people's lives, particularly in challenging situations.

Pros

✓ Focus on customer empathy
✓ Leadership role in a growing company
✓ Chance to innovate customer service processes
✓ Supportive work culture
✓ Opportunity to work with diverse clientele

Cons

✗ Non-remote position may limit flexibility
✗ High emotional labour involved
✗ Performance metrics can be demanding
✗ Limited salary transparency
✗ May not suit those averse to high-pressure environments

Best For: This position is suited for empathetic leaders with strong communication skills who want to drive impactful customer service.

Watch Out: Potential candidates should be prepared for the emotional challenges of supporting vulnerable customers.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Employees appreciate the company's commitment to customer care and the supportive work culture, although some note the emotional challenges involved.

Expert Review

Brighte's Customer Support Manager role is designed for those who excel in creating supportive environments for customers in distress. With a strong emphasis on empathy, this position prioritises the needs of vulnerable clients, fulfilling opportunity for compassionate individuals.

The role includes overseeing the entire contact centre performance, allowing the manager to implement strategies that enhance customer experiences. This leadership position demands excellent communication skills but also the ability to manage high-pressure situations effectively.

While the focus on customer empathy is a major draw, candidates should be aware of the emotional demands that come with supporting clients facing financial hardships. The blend of high-impact service and performance metrics can create a challenging work environment, particularly for those unaccustomed to such pressures.

For those ready to embrace these challenges, Brighte offers a chance to innovate and lead in customer service. According to Brighte's official site, the company values a supportive culture, n attractive workplace for empathetic leaders.

this position provides make a difference while developing leadership skills in a dynamic and supportive company. It's a great fit for individuals eager to contribute positively to customer experiences.