*Customer Service Representative – English Speaking (Based in Malaysia)*Location: Malaysia *Employment Type:** Full-time *Relocation:** Required (for candidates based outside Malaysia) *Job Summary** We are seeking a dedicated and customer-focused *Customer Service Representative (English Speaking)** to join our team in Malaysia. The ideal candidate will be responsible for delivering high-quality support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. *Key ResponsibilitiesHandle inbound and outbound customer interactions via phone, email, and chat in a professional mannerProvide accurate information regarding products, services, and policiesResolve customer issues and complaints promptly and effectivelyEscalate complex cases to the appropriate team when necessaryMaintain detailed records of customer interactions in the systemMeet performance targets, including quality, productivity, and customer satisfactionCollaborate with internal teams to improve customer experience*RequirementsBachelor’s Degree in any field (mandatory) Fluent in*English** (spoken and written) Willingness to*relocate to Malaysia**Strong communication and interpersonal skillsAbility to handle customer concerns with empathy and professionalismBasic computer literacy and familiarity with CRM systems is an advantageFresh graduates are encouraged to apply