Customer Service Advisor

Insight Global

Join the People Services Team as a Remote Customer Service Advisor, handling inquiries related to W2, benefits, payroll, and more.

Last checked on June 14, 2026. We may earn a commission when you click through.

The position offers a solid opportunity for remote work, though it requires adaptability to varying workloads.

✓ Remote work flexibility ✓ Diverse range of inquiries ✓ Opportunity to enhance customer service skills

Customer Service Advisor

Insight Global

Updated 4 days ago

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Atlanta Remote Full-Time And Contractor

The position offers a solid opportunity for remote work, though it requires adaptability to varying workloads.

About this role

Join the People Services Team as a Remote Customer Service Advisor, handling inquiries related to W2, benefits, payroll, and more.

About the Company

Insight Global is a leading staffing and workforce solutions firm, connecting companies with talented professionals across various industries.

Key Highlights

✓ Manage phone and email inquiries effectively.
✓ Handle an average of 10 calls daily.
✓ Utilize ServiceNow for case management.
✓ Focus on payroll-related issues on designated days.
✓ Remote position with flexible daily tasks.

💡 Honest Take: This role is ideal for those with strong communication skills but may not suit individuals seeking predictable daily tasks.

Pros

✓ Remote work flexibility
✓ Diverse range of inquiries
✓ Opportunity to enhance customer service skills
✓ Supportive team environment
✓ Focus on payroll issues on specific days

Cons

✗ Variable call volumes can be stressful
✗ Requires quick adaptation to changing tasks
✗ Limited specifics on salary range
✗ Potential for high case complexity
✗ Remote work may feel isolating for some

Best For: This role is for motivated professionals looking to make an impact in employee services while working remotely.

Watch Out: Be prepared for varying call volumes and the need for quick resolution of complex issues.

Apply for this position →

You'll be redirected to jobs.insightglobal.com

What Customers Say

Employees appreciate the flexibility of remote work but note the challenges of variable workloads and the need for quick problem resolution.

Expert Review

In the remote Customer Service Advisor role at Insight Global, candidates will manage inquiries related to W2, payroll, and benefits. With an average of 10 calls daily, this position requires strong problem-solving skills and adaptability to changing tasks. Focused days for payroll inquiries add structure to the role, but the variability can be a challenge.

Our editorial team found that working with the ServiceNow platform is essential for case management. This can enhance efficiency but may require a learning curve for those unfamiliar with the software. High call volumes on complex cases can lead to stress, making it crucial for candidates to stay organized and communicate effectively.

For those seeking a dynamic work environment, this position offers the chance to improve customer service skills and engage with a supportive team. However, it may not be ideal for individuals who prefer a more predictable routine. To explore this opportunity further, visit the official listing on Insight Global's site.