Remote Customer Service Manager

Ashdown Group

Join a growing organisation as a Customer Service Manager, overseeing a team of Advisors in client onboarding, complaints, and compliance.

Last checked on June 14, 2026. We may earn a commission when you click through.

A solid opportunity for seasoned customer service professionals looking to make an impact in a growing company.

✓ Remote working flexibility ✓ Leadership and team management role ✓ Focus on customer satisfaction

Remote Customer Service Manager

Ashdown Group

Updated 7 hours ago

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Plymouth Remote

A solid opportunity for seasoned customer service professionals looking to make an impact in a growing company.

About this role

Join a growing organisation as a Customer Service Manager, overseeing a team of Advisors in client onboarding, complaints, and compliance.

About the Company

Ashdown Group is a dynamic company dedicated to enhancing customer experiences in the housing sector.

Key Highlights

✓ Fully remote position offering flexibility
✓ Leadership role managing a team of Advisors
✓ Focus on customer onboarding and compliance
✓ Opportunity to shape customer service strategies
✓ Part of a growing organisation

💡 Honest Take: This role is ideal for experienced managers eager to lead a team in a fully remote setting, but it may not suit those seeking entry-level positions.

Pros

✓ Remote working flexibility
✓ Leadership and team management role
✓ Focus on customer satisfaction
✓ Growing company with potential for career advancement
✓ Engaging work environment

Cons

✗ Requires significant experience in customer service management
✗ May involve handling difficult client situations
✗ Limited information on salary and benefits
✗ Fast-paced environment may not suit everyone
✗ Potential for high workload

Best For: This position is for those with a strong background in customer service management, particularly in housing or related fields.

Watch Out: Candidates should be prepared for a demanding role that requires excellent conflict resolution and team management skills.

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What Customers Say

Feedback from employees highlights a supportive management team but notes the challenges of a high-demand environment.

Expert Review

In the role of Remote Customer Service Manager, you'll be pivotal in shaping the customer experience for a growing organisation. Your primary responsibilities will include overseeing a team of Advisors, ensuring effective client onboarding, and handling complaints and compliance issues. This position offers the flexibility of remote work, which is increasingly appealing in today's job market.

A significant aspect of the role involves developing customer service strategies that enhance overall satisfaction. Those with experience in leading teams will find this a rewarding opportunity to make a meaningful impact. However, be prepared for the pressures that come with managing a customer service team, including navigating challenging client interactions.

that while the job is remote, the expectations for performance and customer care remain high. Applicants should ensure they possess the requisite skills to thrive in a fast-paced environment. The company does not publicly list salary details, which may be a drawback for some prospective candidates. For more information, visit Ashdown Group's official page here.