Operations Supervisor Contact Center

EMCOR Group

Manage a team of call center customer service representatives providing support for ECSC contracted customers and technicians in this supervisory role.

Last checked on August 20, 2026. We may earn a commission when you click through.

✓ Opportunity for leadership experience ✓ Direct impact on customer satisfaction ✓ Dynamic work environment

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Operations Supervisor Contact Center

EMCOR Group

Updated 1 month ago

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Tempe

This position is ideal for experienced supervisors who thrive in fast-paced environments. However, the lack of disclosed salary could deter some applicants looking for transparency before applying.

About this role

Manage a team of call center customer service representatives providing support for ECSC contracted customers and technicians in this supervisory role.

About the Company

EMCOR Group is a leading provider of electrical and mechanical construction, energy, and facilities services.

Key Highlights

✓ Lead and motivate a team of CSRs
✓ Ensure high-quality customer service
✓ Monitor performance metrics
✓ Develop training programs for staff

💡 Honest Take: While this role offers the chance to lead a team, the day-to-day pressure to meet performance metrics can be intense. Customer service can be demanding, with high expectations from both management and clients.

Pros

✓ Opportunity for leadership experience
✓ Direct impact on customer satisfaction
✓ Dynamic work environment

Cons

✗ High-pressure situation
✗ Salary not disclosed
✗ Potential for high turnover in staff

Best For: Individuals with a background in call center management looking to advance their careers.

Watch Out: The demanding nature of the role may lead to burnout, especially with high customer expectations.

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Expert Review

In the role of Operations Supervisor, you'll be tasked with overseeing a team that provides essential support to ECSC's clients. Managing daily operations requires leadership skills but also the ability to handle high-pressure situations effectively. Customer service representatives often face challenging calls, and as a supervisor, you'll need to ensure your team meets performance targets while maintaining quality service.

Our editorial team noted that while the role can be rewarding, it also comes with significant stress due to expectations from both customers and upper management. There's no salary information available, which can be a turn-off for potential candidates. Transparency in compensation is increasingly expected in job listings today.

If you're considering this position, be prepared for a rigorous interview process that may include situational assessments to gauge your management style. Overall, this position suits individuals who thrive in s and can handle the pressures of a busy call center. For more info, check the official listing on Talent.com.