Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative, you’ll be assisting French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks • Provide support in French and English through voice and chat • Help troubleshoot customer issues quickly and kindly • Personalize each interaction to make customers feel valued • Collaborate with your teammates for smooth, consistent service • Share feedback to help improve how we do things What You’ll Need • At least 1 year of remote/online customer service or call center experience • Experience with bilingual customer support is an advantage. • Fluent in written and spoken French and English • Great communication and problem-solving skills • Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus • Calm under pressure and focused on solutions • E-commerce or CRM experience is a plus Work-from-Home Requirements • A personal computer/laptop (at least i5 processor) • Reliable internet with 15 Mbps+ download/upload speed Perks & Benefits • Competitive salary with regular performance reviews • Paid time off to rest and recharge • Monthly health stipend • Bonuses based on performance • 100% remote work – no commute, ever! Why You’ll Love Working with Us We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you. Apply today and let’s make great things happen together!