Financial Account Subject Matter Expert
Concentrix
Essential Functions/Core Responsibilities.Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).Assists in driving metrics of the team.Monitor closure of service levels regularly.Ensure prompt escalations...
Last checked on April 15, 2026. We may earn a commission when you click through.
Financial Account Subject Matter Expert
Concentrix
Updated 13 days agoYou'll be redirected to ph.talent.com
About this role
About the Company
Concentrix is a global leader in customer experience solutions, dedicated to delivering exceptional service across various industries.
Key Highlights
- ✓ Provide essential support and coaching to agents
- ✓ Drive team metrics and monitor service levels
- ✓ Supervise and ensure smooth operations in team absence
- ✓ Facilitate learning sessions for continuous improvement
💡 Honest Take: This role demands strong leadership and communication skills, but it may be challenging due to the high expectations for team performance and consistency.
You'll be redirected to ph.talent.com
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