Hey Tea

Concentrix

This role involves managing team performance, conducting appraisals, and overseeing the employment status of call center associates at Hey Tea.

Last checked on August 24, 2026. We may earn a commission when you click through.

This position might appeal to those seeking leadership experience in a customer service environment. However, the high-pressure nature of call center work may deter some candidates.

✓ Opportunity for career advancement ✓ Experience in team management ✓ Engagement in employee development

Hey Tea

Concentrix

Updated 6 days ago

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Kuala Lumpur

This position might appeal to those seeking leadership experience in a customer service environment. However, the high-pressure nature of call center work may deter some candidates.

About this role

This role involves managing team performance, conducting appraisals, and overseeing the employment status of call center associates at Hey Tea.

About the Company

Concentrix is a global leader in customer experience solutions, providing services across various industries.

Key Highlights

✓ Lead a team of call center associates
✓ Conduct regular performance appraisals
✓ Manage employment status and transitions
✓ Participate in promotions and regularizations

💡 Honest Take: While the role offers a chance to lead and grow within the company, expect a challenging environment with high turnover rates. Many employees find the workload demanding, impacting work-life balance.

Pros

✓ Opportunity for career advancement
✓ Experience in team management
✓ Engagement in employee development

Cons

✗ High-stress environment
✗ Potential for high turnover
✗ Demanding workload

Best For: Individuals aiming to enhance their management skills in a fast-paced call center setting.

Watch Out: The role may lead to burnout due to its demanding nature and high employee turnover.

Apply for this position →

You'll be redirected to my.talent.com

What Customers Say

Employees appreciate the career growth opportunities but note the high-stress levels and demanding workload.

Expert Review

This position at Concentrix involves significant responsibilities, including managing performance and overseeing team transitions. Team management experience is crucial as you will handle appraisals and promotions. Many find the role rewarding yet challenging.

The call center environment can be stressful, and employees often report feeling overwhelmed. If you thrive under pressure and enjoy leadership, this could be a great fit. However, be prepared for a fast-paced and sometimes chaotic workplace.

According to the official job listing, the company does not disclose salary details, which can be a red flag for potential applicants seeking transparent compensation.