Healthcare Client Support and Administrative Assistant

This a Full Remote job, the offer is available from: Africa, Philippines Role Overview We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee. This role is primarily client-facing and focused on phone and email support, scheduling assistance, and general administrative coordination. The ideal candidate has prior experience in a healthcare setting, understands HIPAA compliance, and is comfortable interacting with patients and insurance-related inquiries in a professional, empathetic manner. Key Responsibilities Client & Patient Support ● Answer inbound phone calls and respond to client inquiries professionally ● Respond to emails and follow up on patient questions or requests ● Provide clear, calm, and friendly communication to patients ● Serve as a primary point of contact during business hours (Mon–Fri) Administrative Support ● Assist with appointment coordination and scheduling support ● Update and maintain basic patient information as directed ● Support providers with administrative follow-ups as needed ● Maintain accurate records and documentation in accordance with practice standards Healthcare Systems & Tools ● Use the practice’s Electronic Medical Record (EMR) system for basic tasks ● Work within the phone system to manage inbound and outbound calls ● Utilize Google Workspace for email, calendars, and internal communication ● Follow all internal workflows and compliance guidelines Required Skills & Experience (Must-Haves) • Prior experience in healthcare (medical office, clinic, healthcare support role, etc.) • HIPAA training or strong understanding of HIPAA compliance • Excellent spoken and written English • Comfortable handling phone-based patient communication • Professional, empathetic, and patient-focused communication style • High level of discretion and confidentiality Nice to Have • Experience working with Electronic Medical Records (EMRs)○ Familiarity with Charm Health is a plus • Experience using RingCentral or similar phone systems • Experience supporting medical providers or small practices • Prior remote healthcare support experience Tools & Systems • Charm Health (EMR) • RingCentral (phone system) • Google Workspace (email, calendar, docs) Why This Role • Stable, full-time role with a growing medical practice • Clear responsibilities and consistent schedule • Meaningful patient-facing work • Long-term opportunity replacing an in-house roleWhy Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM This offer from "Assist World" has been enriched by Jobgether.com and got a 77% flex score.