Team Member - Customer Service

Tim Hortons | Kahuna Coffee Co.

As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing the Exceptional Guest Experience through the delivery of exceptional products and service. Whether you are the very first person our guests encounter, or...

Last checked on May 19, 2026. We may earn a commission when you click through.

Joining Tim Hortons as a Team Member offers solid opportunities for those enthusiastic about customer service and teamwork.

✓ Friendly, team-oriented work culture. ✓ Chance to learn valuable customer service skills. ✓ Multiple shifts to accommodate different schedules.

Team Member - Customer Service

Tim Hortons | Kahuna Coffee Co.

Updated 1 day ago

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Burlington Full-Time And Part-Time

Joining Tim Hortons as a Team Member offers solid opportunities for those enthusiastic about customer service and teamwork.

About this role

Tim Hortons is a beloved Canadian coffee and fast-food chain known for its coffee and bakery items.

About the Company

Tim Hortons is a beloved Canadian coffee and fast-food chain known for its coffee and bakery items.

Key Highlights

✓ Flexible full-time and part-time shifts available.
✓ Work in a fast-paced, energetic environment.
✓ Be a key part of creating exceptional guest experiences.
✓ Opportunities for growth across multiple locations in Burlington and Oakville.

💡 Honest Take: This job is perfect for those who thrive on interaction and enjoy a busy setting, but not ideal if you prefer a slow-paced work environment.

Pros

✓ Friendly, team-oriented work culture.
✓ Chance to learn valuable customer service skills.
✓ Multiple shifts to accommodate different schedules.
✓ Employee discounts on food and beverages.

Cons

✗ Fast-paced environment can be stressful.
✗ May involve early mornings or late nights.
✗ Wages are typical for the food service industry, not high compared to other sectors.

Best For: Ideal for those who enjoy working with people and can handle the demands of a busy café.

Watch Out: Expect a high-energy environment; it's not for those who prefer a quieter job setting.

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What Customers Say

Employees appreciate the supportive team environment, though some find the pace demanding.

Expert Review

Tim Hortons is a staple in Canada, and working as a Team Member means being at the forefront of guest interactions. The company emphasizes providing an Exceptional Guest Experience, so a love for customer service is crucial. With multiple locations in Burlington and Oakville, there are plenty of opportunities for both full-time and part-time shifts.

The job offers a chance to learn and develop communication and multi-tasking skills, which are valuable in any career. However, the fast-paced nature can be overwhelming for some. The pay, while competitive within the food service sector, may not satisfy those looking for higher wages in other industries.

If you enjoy a team-oriented atmosphere and can thrive under pressure, this job could be a great fit. However, if you seek a calm workspace or have a strict schedule, you might want to weigh your options. For more details, check out Tim Hortons' listing on Indeed at this link.