Team Member - Customer Service

Tim Hortons | Kahuna Coffee Co.

As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing the Exceptional Guest Experience through the delivery of exceptional products and service. Whether you are the very first person our guests encounter, or...

Last checked on May 14, 2026. We may earn a commission when you click through.

Overall, if you thrive under pressure and love coffee culture, this could be a solid gig.

✓ Flexible hours to fit your schedule. ✓ Supportive team atmosphere. ✓ Employee discounts on food and beverages.

Team Member - Customer Service

Tim Hortons | Kahuna Coffee Co.

Updated 1 day ago

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Burlington Full-Time And Part-Time

Overall, if you thrive under pressure and love coffee culture, this could be a solid gig.

About this role

Tim Hortons is a beloved Canadian coffee and fast-food chain known for its coffee and bakery items.

About the Company

Tim Hortons is a beloved Canadian chain known for its coffee and baked goods, committed to delivering quality service.

Key Highlights

✓ Flexible scheduling for full-time and part-time shifts.
✓ Opportunity to create exceptional guest experiences.
✓ Work at multiple locations in Burlington and Oakville.
✓ Join a team that values communication and teamwork.

💡 Honest Take: This job is great for anyone who enjoys fast-paced environments and interacting with customers, but it can be demanding during peak hours.

Pros

✓ Flexible hours to fit your schedule.
✓ Supportive team atmosphere.
✓ Employee discounts on food and beverages.
✓ Opportunities for advancement within the company.

Cons

✗ Can be very busy, especially during morning rush.
✗ Pay details not specified.
✗ Some roles require standing for long periods.
✗ Fast-paced work may not suit everyone.

Best For: Great for individuals who are energetic, enjoy customer interaction, and can handle a bustling environment.

Watch Out: Expect high customer volume and the need for quick service speed, which can be stressful.

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What Customers Say

Employees appreciate the friendly atmosphere but note the demanding pace during busy hours.

Expert Review

Joining Tim Hortons as a Team Member means stepping into a role where customer service is paramount. The company prides itself on creating exceptional experiences for its guests, making effective communication and teamwork essential. With multiple locations in Burlington and Oakville, employees have the flexibility to work in various settings.

The job offers both full-time and part-time options, catering to those with different availability. While the energetic environment can be rewarding, it also demands stamina, especially during peak hours. Those who thrive on keeping busy and enjoy a fast-paced setting will likely find this role fulfilling.

However, it’s important to note that the pay details are not publicly listed, which can be a concern for prospective employees. The physical demands, such as standing for long periods, may not be suitable for everyone. Ultimately, this position is best suited for individuals who are passionate about guest service and can handle the pressure of a busy coffee shop.

For more information, check out the official job listing on Indeed.