Auto Titles Specialist - Bilingual

Bi-Lingual Auto Title Specialist Company Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify. We are based in beautiful offices in Centennial. Person Summary You must be fluent in both English and Spanish and have a good understanding of vehicle titles however, equally important is that you are detail oriented, articulate, happy to use the phone when needed and be able to be patient yet have perseverance with difficult clients. Good communication skills both verbal and written are a must. Key Responsibilities Tax and title estimates - using various tools, gather the information necessary to quickly provide an accurate estimate of tax and title when requestedCreating orders in an online environment for title work processingRoutinely calling banks to determine why there is no title received following a payoff sent.Opening mail, sorting, and documenting incoming titles.Noting and staging system records.Forwarding titles and appropriate documentation to title processing vendors.Follow up and title problem resolution; including calls/emails with customers, banks, title processing vendors, and DMV. Skills and Knowledge Fluent in Spanish and EnglishGreat work ethicAbility to multi-taskFriendly personalityComputer proficiencyPhone and email etiquette are crucial to maintaining internal and external relationships.Understanding of the importance of compliance in protecting the sensitive and/or personal information of the customer, lender, and company Experience: Previous experience of processing vehicle titles, at the DMV; a dealership; a bank/credit union or a finance company What we offer: A base salary commensurate with your experience. Overtime A Bonus paid monthly Great Benefit package including: Health, Dental and Vision InsuranceLife InsurancePaid Time Off Full training True potential for advancement, we always endeavor to promote from within.