Customer Service Associate

Piper Companies

Piper Companies is hiring a Customer Service Associate to provide exceptional support across various channels in Durham, NC.

Last checked on July 5, 2026. We may earn a commission when you click through.

The Customer Service Associate position offers solid opportunities for those passionate about helping others. However, it may not suit candidates seeking remote work or flexible hours.

✓ Direct customer interaction enhances communication skills ✓ Full-time position with potential for growth ✓ Engagement across multiple platforms keeps work dynamic

Customer Service Associate

Piper Companies

Updated 26 days ago

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You'll be redirected to careers.pipercompanies.com

Oak Grove On-site Full-Time

The Customer Service Associate position offers solid opportunities for those passionate about helping others. However, it may not suit candidates seeking remote work or flexible hours.

About this role

Piper Companies is hiring a Customer Service Associate to provide exceptional support across various channels in Durham, NC.

About the Company

Piper Companies specializes in staffing solutions across various industries, focusing on delivering quality talent to their clients.

Key Highlights

✓ Onsite position requiring strong communication skills
✓ Engage with customers via phone, email, chat, and video
✓ Resolve issues and maintain accurate customer records
✓ Focus on delivering a positive customer experience

💡 Honest Take: This role is ideal for individuals who thrive in customer-facing positions and enjoy multi-channel communication.

Pros

✓ Direct customer interaction enhances communication skills
✓ Full-time position with potential for growth
✓ Engagement across multiple platforms keeps work dynamic
✓ Strong company reputation in staffing solutions

Cons

✗ Onsite requirement limits flexibility
✗ Potentially high volume of customer inquiries
✗ May involve handling difficult customer situations

Best For: It's suited for those looking to build a career in customer service within a supportive company environment.

Watch Out: Candidates should be prepared for a fast-paced environment that demands efficiency and problem-solving skills.

Apply for this position →

You'll be redirected to careers.pipercompanies.com

What Customers Say

Employees generally appreciate the supportive team environment but note the challenges of a high-volume customer service role.

Expert Review

This Customer Service Associate role at Piper Companies offers a unique opportunity for those looking to engage directly with customers. Being onsite in Durham, NC, means you'll be part of a collaborative team. The job includes managing inquiries through various channels, which can be both fulfilling and challenging.

While the position offers a chance to enhance communication skills, it also requires a solid ability to handle multiple interactions at once. This dynamic environment may be overwhelming for those who prefer a slower-paced work style.

as the company focuses on delivering quality service, employees must be prepared to address customer concerns promptly. This role is not for those seeking remote work since it requires being physically present in the office. According to Piper's job posting (https://careers.pipercompanies.com/details/167836?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic), the company values a customer-first mindset, making it essential for candidates to align with this ethos.

this position can be a rewarding path for aspiring customer service professionals but may not cater to those desiring flexibility or remote work options.