Associate Manager - Customer Service

Stryker

Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Manages customer...

Last checked on May 2, 2026. We may earn a commission when you click through.

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Associate Manager - Customer Service

Stryker

Updated 11 hours ago
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Dubai 📅 2026-03-30

About this role

Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Manages customer retention (CRM) including participating in the resolution of

About the Company

Stryker is a global leader in medical technology, focused on innovative products and services for healthcare professionals.

Key Highlights

  • ✓ Manage return processes for customer service efficiency.
  • ✓ Ensure quick resolution of service delivery issues.
  • ✓ Enhance customer retention through effective CRM management.
  • ✓ Collaborate across teams for seamless service.

💡 Honest Take: This role is crucial for maintaining customer satisfaction but can be demanding with tight deadlines. Expect a fast-paced environment with a strong focus on accuracy.

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